Contact the Cognihoney editorial team

We reply to editorial enquiries Monday to Friday.

Thanks for visiting the Cognihoney guide. We are an independent editorial team, so the fastest way to reach us for editorial, correction, privacy or press questions is by email. Please give us enough detail to help you and we will get back to you as soon as we can.

Editorial & press

For questions about how we read the Cognihoney Supplement Facts panel, a correction request, or a press enquiry, email contact@cogniqhoney.com. We aim to respond within two business days. If you believe something on this site is inaccurate, tell us which sentence and we will check it against the label.

Where do I buy Cognihoney, and who handles orders and refunds?

We are not MJO, the manufacturer, and we are not the seller of Cognihoney, so we cannot access your order. For anything to do with a purchase — tracking, changes, cancellations or the 60-day money-back guarantee — contact the official Cognihoney store using the details on your order confirmation email. Starting a request there is the quickest route to a resolution.

Cognihoney order tracking, cancellations and account questions

Order tracking, cancellations, address changes and any Cognihoney login or account question are handled by the seller who took your payment, not by this site. The fastest route is to reply to the order confirmation email, because it carries the order number the seller needs to find you. We have no customer database, no order lookup and no way to see a purchase, so we cannot answer these for you — we can only point you to the right desk.

Cognihoney refunds and the 60-day money-back guarantee

Refunds run through the official store under its stated 60-day money-back guarantee, counted from the date of purchase. Open the request with the seller inside that window, keep your order confirmation, and read the current refund terms on the order page before you start — the seller sets those terms and can change them. Orders placed through a marketplace reseller rather than the official store usually sit outside the guarantee entirely.

An unfamiliar Cognihoney charge on your bank statement

Supplement orders often appear on a card statement under a payment processor’s billing descriptor rather than the product name, which is why a charge can look unfamiliar even when the order was genuine. Readers reach this page after searching a statement line that pairs a processor prefix with the brand and a pack code, for example a descriptor ending in 6B for a six-bottle order. That is the checkout provider identifying itself, not a separate company that has billed you twice. Match the amount and the date against your order confirmation first. If it still does not match anything you bought, contact the seller named on the confirmation and then your card issuer. We do not process payments and never see card details, so we cannot identify a charge for you, and we do not publish a phone number for the seller because we have no verified one to give.

Is contact@cognihoney.com our address?

No. Our editorial address is contact@cogniqhoney.com, on this domain. We do not operate any mailbox on the brand’s own domain, and we are not the manufacturer’s support desk. Use the contact details printed on your order confirmation for anything to do with a purchase.

Where to check the current Cognihoney price and terms

Prices, shipping and return terms are set by the seller and can change. Confirm the current price, package sizes and guarantee on the official Cognihoney website before you buy. Cognihoney is sold there as unflavoured capsules; it is not sold as a gummy, as a liquid drop, or as a jar of honey.